A new survey of patients from from the Mass Medical Society reports “78% said their experience in getting care, whether for a routine or serious problem, was not difficult, a jump of 21% from the previous survey in 2008.”
(Odd negative wording. What not ask if it was easy to get care? Anyway…)
Satisfaction with health care: 87% of residents are satisfied with the health care they received (61% very satisfied, 26% somewhat satisfied). Satisfaction has remained remarkably stable since the MMS first reported this data eight years ago.
Obtaining needed care: 78% said their experience in getting care, whether for a routine or serious problem, was not difficult, a jump of 21% from the previous survey in 2008.
Primary care appointments: 90% of residents reported seeing a primary care physician within the last year, marking the highest reported visitation rate since the MMS first asked the question in 2003. Among those who saw a doctor, 89% said the amount of time they waited for an appointment did not cause them any problems.
Non-physician medical visits: More residents (48%) reported seeing a nurse, nurse practitioner, or physician assistant than in 2008 (39%). Among those who saw a non-physician, 53% did so by choice and 36% couldn’t get an appointment with a physician.
Where to go for care: When deciding where to go for care, 77% ask their primary care physician for an opinion, while 36% use the internet to research doctors and hospitals.